Shipping
FastAirHockey.com is proud to ship to wherever you are in the world! Contact us for a customized shipping quote if you are located outside of the contiguous 48 states.
As a general rule, your merchandise will ship one of two ways :
- UPS, if under 120 lbs.
- Freight, if over 120 lbs.
How do I receive my products via UPS?
It's
easy. Order today, and your game will arrive in about a week. The
driver will ring your doorbell and hand you your new game! If no one
is home, the driver will leave a door-knocker to say they attempted
delivery. You can sign the note to say it is safe to leave on the
doorstep, or call the toll-free number to arrange an alternative.
How does freight delivery work?
Freight
delivery is simple too. It's like having furniture delivered. Order
today, and with large game equipment you can expect to have it at your
door in about two weeks. A freight representative will contact you a day or two in advance to arrange a day and time
you are available for delivery.
What is curbside delivery?
The
freight carrier will drive to your home or business, and take your
merchandise out of the truck. This kind of delivery is the cheapest
way to ship your game equipment. You would be required to take the
merchandise inside yourself. It may be helpful to have a dolly or
extra people around to help.
What about assembly?
Game tables take less than an hour to assemble (usually about 10 minutes), but heavier tables may require two adults. One holds up the end of the table, while the other screws in the legs. After the legs are on, simply attach the electronic scoring unit (if purchased), and plug in the table! Assembly service may be available in your area (and can be scheduled for 1-2 days after delivery). Give us a call to learn about assembly.
What is the delivery time?
Typically,
the delivery time is 5-7 business days after your game merchandise
leaves the warehouse. Smaller items can ship out within 24 hours of
your order. Larger items that require preparation for shipment will
depart 3-4 days after your order. On average, expect 1-2 weeks for
delivery from the time of order. You will receive tracking numbers so
you can follow your order across the country or around the world.
Please note delivery dates are not guaranteed. Expedited delivery with
a guaranteed date can be arranged for an additional charge - please
contact us for a quote on expedited service.
If you are unable
to meet the delivery driver at your scheduled appointment time, contact
the carrier directly to reschedule. If delivery cannot be scheduled
within ten days of local arrival, applicable storage fees will be due
upon receipt. The additional storage fees are assessed by the freight
carrier and are independent of FastAirHockey.com. FastAirHockey.com cannot
be responsible for additional fees due to delivery scheduling
conflicts.
What if my merchandise arrives damaged?
We
use a freight carrier with a 99% approval rating. Rest assured, your
games will arrive in perfect condition. To help us make your shipping
experience the best it can be, it is important to :
- Document ANY damage or shortages on the delivery receipt (bill of
lading). Be as specific as possible when noting punctures, scratches,
or shortages. Notations such as "hole in box", "packaging torn" and
"missing carton" are necessary to establish carrier responsibility.
- It is normal for the carton to show some wear; however, if
it is clear that MAJOR damage has occurred, REFUSE the delivery and
CONTACT US immediately.
Additional Shipping Costs
Shipping costs are listed accurately at time of checkout. Fuel
surcharge increases occasionally occur between the time of your order
and freight booking, and you would be notified if additional charges
must be applied. If the freight company requires more funds upon
delivery due to additional stairs or conditions not stated at time of
order, you will be responsible for such charges. We want your delivery
to occur smoothly and, in recognizing each delivery as unique, must
receive advance notice of any obstacles particular to your delivery
location. Fast Air Hockey cannot be responsible for any irregular freight
surcharges.
Inspection Procedures
Although we take great care in packaging goods for shipment, damages may occur. You are responsible for any damage discovered after signing for the delivery.
All products are shipped with insurance, but in order to ensure credit
for any damage you must follow the below delivery acceptance guidelines
:
- When your product is delivered, immediately inspect the entire contents for any damage.
- Mark any damage on the delivery receipt. Be as specific as possible. (scratch, puncture, etc)
- Report any damage immediately to FastAirHockey.com, and refuse any product damaged beyond repair.
- Do
not let a driver push you into signing before you are comfortable.
Take the time to inspect your game, as after signing the delivery
receipt, the game will be considered delivered in good condition.
Any product damaged beyond repair will be filed as a shipping claim, and product will be replaced only after
receiving funds from the freight carrier's insurance company. Please
note this could be 30-90 days. Documenting any damage in great detail
will increase the speed at which a freight claim is recovered.
Cancellation & Returns
Cancellation of any order will be subject to a 25% restocking fee. Returns
will be assessed a 25% restocking fee, and must be in brand new
condition, still in the original packaging. Any product that has been
used is not returnable.
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